Senior Care, Tear Down This Wall

I’ve been writing about Google’s capabilities for Senior Care over the past few weeks, and the Beatha community has responded with interest. People are eager to learn more. As promised to those of you who have reached out directly, I will dedicate the next few blogs to explore other ways you can leverage the Google platform in Senior Care.

My blog last week spoke to G Suite’s onboarding capabilities for new hires. I jokingly named it, Onboard WIthout Using The F-Word. The f-word referring those who use fax machines. Don’t feel bad if you fall in this camp, you are not alone. The good news is that Google G Suite can help.

As a nice segway from last week’s blog, I’m going to describe how you can extend G Suite once a new hire is fully onboarded. I think we have all experienced communication breakdowns, particularly when it impacts care for a resident or patient. I can tell you in most situations, this can be avoided entirely. G Suite can tear down the proverbial walls that exist today. Here is what is even more important, you can accomplish this directly from your smart phone in a HIPAA compliant manner. The G Suite environment supports HIPAA compliance. Google has sought and received security certifications including ISO 27001 certification, as well as SOC 2 and SOC 3 Type II audits.

I have framed this blog using a simple Q&A format while stepping through a chronological list of obstacles a typical new hire might encounter:

  • Is there a way to offer protocol checklists and standard operating procedures for employees to access in the field?

Yes, you can utilize Google Sheets for your checklists and Google Docs for your SOP’s. All material can be posted to a Google Drive while providing real time access to specified groups and/or roles.

  • How can we avoid the unnecessary steps (printing, signing, emailing, uploading) for collecting consent signatures?

Its simple, Google has a terrific interface with DocuSign that enables e-signatures. Users can easily create and edit documents in a Google Drive and send them for signature in a matter of minutes with a few simple clicks. The Google Doc will be automatically stored in the user’s Google Drive.

  • Is there a cost-effective way to host a video conference with a cross-functional team in the field or across communities?

Absolutely, Google HangOuts allows you to launch a voice or video conference directly from a Google Calendar invitation. All participants can share HIPAA compliant material from a Google Drive. This is hugely beneficial when your resources are spread across a given geography.

  • How can we make training more accessible to our staff, particularly to those employees in the field?

Easy, YouTube is a key app in the G Suite platform. It allows you to create a private channel for training content that is shareable with individuals via mobile devices. Gone are the days of hosting webinars, or even worse, live training in the home office. Why not just launch a YouTube session for 30-40 minutes over a lunch break?

  • How can you make it easy for new employees to network with others in their role across communities and/or geographies?

Google+ is a terrific and easy way to create groups based on common roles or interests. Individuals can send direct messages or post general questions to a broader team all in the spirit of collaboration.

  • Is there an easy way to send, collect and analyze resident/patient feedback to measure our ability to serve? 

For sure, this can be accomplished using Google Forms and Google Sheets. Forms are a simple way to create elegant surveys using flexible features and templates. The results will automatically populate a Google Sheet where you can generate graphs and charts based on data return.

As I mentioned before, we really like G Suite for three primary reasons:

1. It is cheap! $5-10 per user/month with a quick ROI.

2. It is incredibly intuitive, especially in an industry that experiences high turnover. Thus, requiring significantly less training.

3. Most importantly, it is scalable. You can kill five birds with one stone - cloud-based infrastructure (email, calendar, etc.), serve HR functions like onboarding, communication and collaboration in the field and across departments, maximizing the deployment and utilization of your resources and drive greater engagement with residents/patients in a fully digital experience.

Keep the feedback coming! We love hearing from you. Let us know if you would be interested in any other ways that Google might help your business.